In the event that you need to cancel or reschedule your appointment, we ask that you please notify us no less than 24 hours before your scheduled appointment time. At Sphynx, we like to enforce a strict but reasonable policy. The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our Sphynx employees’ schedules filled, thus better serving everyone. We understand that an occasional missed appointment due to unavoidable events can happen. However, the final decision of the following, strictly enforced policy is up to your Esthetician.

We reserve the right to collect a fee after two incidents of no shows and/or cancelling your appointment in under 24 hours. NO SHOW appointments will be charged 100% of the service amount if you would like to continue being a customer of Sphynx. Cancelling LESS than 24 hours in advance will be charged a $20 fee with your next visit.

As a courtesy, we send confirmation emails and texts 2 days prior to your appointment as well as a reminder call the day before your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment date and time to avoid late arrivals, missed appointments, and the cancellation fee. If your voicemail is full or not set up, we will make a dated note in our system that we tried to reach you.

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